Message from the Claims Desk 10.18.16

Good Morning Stewart Family,

I hope everyone has the chance to tune into the final presidential debate on this Wednesday October 19th at 9p.m. ET. This debate will be held at the University of Nevada, Las Vegas. Whether you have already jumped headfirst into this election or are cautiously skirting some of the issues because of all of the ugly rhetoric, the presidential debate gives each of us opportunity to view each of the candidates side by side, answering questions about the nation’s most serious issues. So as you watch each candidate list their viewpoints, think about what we are listing on our customer’s boxes.

This week I would like to talk about proper labeling on packed items. Many of you know by now, that each carton must list the customer’s last name, contents of the box, appropriate room, and carrier packed followed by your initials. Each of these notations is not only required, but carries a very specific purpose. The name aids to identify the carton in the event it gets misplaced, the room will help the crew at delivery place the items in the proper room eliminating the need to flag down a very busy customer during moving day, and listing that it was carrier packed states that it was professionally packed by you. Listing your initials will identify those who are properly packing their boxes from those that need additional training.

The contents of the box are by far the most important notation on the box. Writing “CU”, “MISC”, “Kit Items”, or “Closet Items” will create a lot of problems. When boxes do no specifically state what they contain then someone can claim that anything was in the box. A common one that I see is missing Xbox or PS4 from “MISC” cartons, and since we have no documentation to refute this we end up having to pay. Even if a box contains a multitude of different items, list the items that make up the majority of the carton. Always remember, the more information the better.

So properly mark your cartons, avoid the “misc” terms, and give the most accurate information possible…

Cheers,

Robert Wright

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