Message from the Claims Desk 7.25.17

stewartms • July 25, 2017
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Good Morning Stewart Family,

The NFL is back! Each of the 32 NFL teams will be reporting for training camp this week and with the first official game of preseason scheduled for August 3rd there is no time to loose. During this time many teams utilize nearby collegiate facilities to conduct the first few weeks of their training camp. Eventually, teams will move back into their facilities for the first weeks of the NFL season starting Sept 7th. So just as these teams do not have time to deal with damage to their facilities, neither do our customers to their homes.

This week, I would like to talk about on of the largest claims expenses; property damage. Did you realize that our average claim for simply bumping, scratching, or marking a wall is approximately $500? Yep, by the time we pay for the service call, materials, and labor to fix the smallest amount of damage we are already on the hook for several hundreds of dollars.

So what about a small scratch to a wood floor? Well that repair is going to cost closer to $1000, and that’s if we are lucky. If we damage a “continuous” floor we will be held liable for replacing the entire floor! It is impossible for a company to survive in this industry and pay for these avoidable costs.

By placing ample floor protection throughout the home, you are not only protecting yourself and the company from a high-level of liability, but you are displaying a lasting impression of professionalism. Ever heard the saying that the first impression is the most lasting?

So lay down some used mirror cartons, take off those doors, roll out those runners, and take pride in the quality of service that you deliver.

Cheers

Robert Wright

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